Quiet quitting is a pervasive issue in workplaces globally, as highlighted by a Gallup survey in 2023. This phenomenon refers to employees who may physically show up to work but are emotionally disengaged, leading to a staggering 67% of Australian and New Zealand employees falling into this category. This silent epidemic has far-reaching consequences, affecting not only the individuals involved but also the overall health of the organisation.

Quiet quitting is characterised by a lack of enthusiasm and motivation among employees. Despite being physically present, these individuals mentally check out, leading to a decline in productivity and overall workplace morale. This disengagement often goes unnoticed until the effects become pronounced, affecting team dynamics and organisational culture.

The implications of quiet quitting are profound, extending beyond individual dissatisfaction. Leaders often struggle to identify the signs, and the pervasive sense of disengagement can breed...

Workplace toxicity is a widespread issue that can wreak havoc on employee morale and team dynamics. It is highly likely that you have come face-to-face with toxic behaviours firsthand over the course of your career, whether it affected you or those around you. Workplace toxicity is defined as conduct and communication that transforms your workplace into a hostile and harmful environment.

Before we delve into what workplace toxicity can look like, its impact on teams, and the cost attached to it, let's focus on why professional individuals abandon respectful principles and become “toxic" in the workplace.

It might be surprising that those who exhibit toxic behaviour in the workplace aren’t always bad people. Workplace toxicity often stems from various factors, and getting to the root of these issues is instrumental in addressing and preventing toxicity. Some common triggers for toxic behaviour include personal troubles, job dissatisfaction, insecurity, emotional...

In the pursuit of our dreams and aspirations, we often find ourselves caught up in crafting and planning the perfect strategy and investing a lot of effort. Two elements that are often overlooked, yet essential, in the journey of success are emotional management and consistency.

Emotional management and consistency are two factors that are critical in accomplishing goals in an effective manner. When you combine these factors with a well-defined vision and strong inner motivation, you are placed in the perfect position to achieve lofty goals and combat the setbacks you’ll inevitably face along the way.

Strong motivation isn’t something that’s taught, it’s something that exists within us. If you’re reading this article, there’s a good chance that you’re the type of person who is willing to take risks to achieve something important to you. That’s all that motivation needs to be. Risk-takers are the ones who innovate in their fields by...

Every high-performing team is made up of individuals who are driven towards a common set of ambitious goals. The attempt to achieve substantial goals requires substantial input and commitment from all team members, starting at the very top. There are a number of uncontrollable variables that can put a stop to progress in any team, and one of the most common that I come across is the inability to manage emotions, leading to conflict that is not constructive in the workplace and stopping productivity in its tracks.

Your team members aren’t robots, they are delicate human beings that need to be nurtured to help achieve success, and it starts with mastering emotions. Emotional management involves recognising and understanding emotions in yourself and others and navigating how to direct this effectively.

For the self, emotional management is the ability to accept and acknowledge that first of all, you have feelings; second of all, it’s normal for those feelings to change. Our...

Menopause is a natural phase of life experienced by every single woman, which can bring about profound hormonal changes. While often seen as a personal journey, menopause can significantly impact women in the workplace, including those in senior leadership positions. The physical, emotional, and cognitive symptoms associated with menopause present unique challenges for these leaders. However, we can unlock these leaders' true power and potential by understanding and addressing menopause. We first need to explore the challenges of menopause in the workplace and provide strategies for navigating this transformative phase while embracing empowerment.

Given that this will impact 50% of our population at some stage in their life cycle, it is critical we look at the effect this can have on organisations and the potential loss of decades worth of experience and knowledge simply because we don’t fully understand menopause and it’s long term effects.

The word ...

An article released by Reem Borrows on the ‘Top five challenges facing Australian Pharmacy Owners in 2022’ is honest and accurate. It is easy to see challenges looking from the outside in, but when you are in the thick of it, it can be hard to see the ‘mistakes’ taking place, day in and day out – but think of the advantages you could have by taking a moment to look at your business from a new perspective.

Let’s look at challenge number two that Reem outlined:

‘Not identifying profit opportunities’

Let’s double down and look at this concerning new products and category management. It is easy to dismiss new products and sideline category management. You have so many other things to do. Categories seem to be going okay, sales are fine, but could they be better, and what about customer satisfaction? Do you offer unique products, innovative products, and products that help address common healthcare concerns? New products are often...

As a pharmacy owner, you are used to striving for perfection in everything you do on a daily basis, both in what you do and what you expect of your team. High expectations are important in this industry as people depend on you when it comes to better health care outcomes for themselves and their families.

It has been exceptionally busy, and the demands have been high of you and your team over the past three years. There is a shortage of staff, and the threat of burnout is real.  Right now, it is easy to get caught up in the day-to-day of your schedule and lose the ability to focus on where you can improve in your business.  To help highlight some of the areas that could be looked at in Pharmacy here are five of the biggest personal challenges that have been identified across the industry right now. Please note, we are first looking at challenges that are within our control to curtail and benefit long term from in a quick and succinct manner.

1. Lack of planning and being...

Have you ever wondered if it’s possible to build a high performing team in your organisation? Or felt like it’s way out of your reach and control? Intellectually, we can all share opinions on how high performing teams are built and what great leaders look like. 

Opinions are a dime a dozen especially with social media these days, and leadership as a topic has become like any other national sport or pastime, with many people chiming in on their opinion, criticising current leadership frameworks and sharing what it needs to look like.  There is nothing wrong with that.  Everyone is entitled to share their opinion and thoughts and many people genuinely do this to help others. 

We do need to be aware though that it’s so much easier to look from the outside in and criticise, yet much harder to execute on and deliver results.  It takes a special type of someone to gently put to one side people’s opinions and criticism, and focus on truly...

In business, you are only as good as your sales team. Sales teams are a critical part of organisations, and how we view/treat our sales teams will determine how successful they are. Even one recruitment error can have negative impact on overall organisational results if this new team member fails to secure the lucrative contract the company was looking/budgeting for. On the positive side, a team full of A-players can catapult your revenue far beyond your projections.

Many companies struggle to build the dream team they want and that is usually the result of bad decisions, lack of experience, absence of clear processes and systems, as well as unclear expectations and communication.

Building a sales “dream team” begins during the recruiting process and continues throughout the employee lifecycle.

Here are some very simple first steps to take that will help build the sales team your business needs to make it to the next level:

• Determine the type of team you need: 

Do...